Refund Policy

MorphAds operates on a prepaid credit system. Credits are purchased in advance and deducted upon successful generation. Your credits stay valid while your MorphAds account remains active and in good standing.

Video ads cost 5 credits per second — a 10-second video is 50 credits, 20 seconds is 100 credits, and 30 seconds is 150 credits. A photo costs 3 credits per image. Credit packs are available in the Wallet section of the app.

Credit validity & inactive accounts: Purchased credits do not expire while your MorphAds account remains active and in good standing. Credits are not transferable, redeemable for cash, or usable outside MorphAds. Credits may become unavailable if your account is closed, deleted at your request, suspended for violation of our Terms, or if MorphAds is permanently discontinued. If MorphAds is discontinued, we may provide reasonable notice and allow users to use their remaining credits during the notice period. Credits do not expire merely because of inactivity; however, if an account remains inactive for 24 consecutive months or longer, MorphAds may restrict access for security, fraud-prevention, or account-maintenance reasons. Users may contact support to restore access, subject to verification and our Terms.

Credits are refundable only if: duplicate payment, payment deducted but credits not added, unused credits requested within 7 days, or permanent generation failure where credits were not restored. Used credits are not refundable.

• Duplicate payment: You were charged twice for the same order
• Credits not added: Payment was debited but credits did not appear in your wallet within 24 hours
• Unused credits requested within 7 days: You request a refund of unused credits within 7 days of purchase
• Permanent generation failure: A paid job fails permanently and the credits were not restored

Refunds will not be issued for:

• Credits that have already been consumed to generate videos
• Requests made more than 7 days after purchase
• Dissatisfaction with the style or quality of a successfully generated video
• Accounts suspended for Terms of Service violations
• Change of mind after credits have been used

If a video generation job enters a permanent error state (unresolved for more than 2 hours), credits are automatically restored to your wallet within 24 hours. If automatic restoration fails, contact support@morphads.in with your Job ID (visible in your history) and we will manually restore the credits within 1 business day.

Email support@morphads.in with the following details:

• Your registered mobile number
• Razorpay Order ID or UPI Transaction Reference
• Reason for refund request
• Screenshot of payment confirmation (if available)

We acknowledge all requests within 24 hours (business days). Eligible refunds are processed within 5–7 business days.

Approved refunds are returned to the original payment method (UPI, credit/debit card, or net banking) used at the time of purchase. Razorpay processes the refund and your bank may take an additional 5–7 business days to reflect the amount. A refund invoice including applicable GST will be issued to your registered contact.

If your refund request is not resolved within 15 days, you may escalate to our Grievance Officer:

• Email: support@morphads.in
• Address: Samuditha Learning System Pvt. Ltd., Elements Mall, Ajmer Rd, Uma Colony, Shanti Nagar, DCM, Jaipur, Rajasthan 302019
• Resolution time: We acknowledge grievances within 24 hours and resolve them within the period required under applicable law, currently 7 days for applicable intermediary grievances, subject to shorter timelines for specific unlawful content complaints.